Refund & Exchange
Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our ELITERA products come with 30 Day Money Back Guarantee. Verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
Thank you in advance for all of the information you are providing.
Order ID: You can find this in your account's order history.
Product Name: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.
Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.
Reason for Request: Enter a short description of the problem here, e.g. "defective".
Name:jack Tel:+86 18617122861
Adress:Longgang District Nanwan Street Taiyayuan 3-1209
City:Shenzhen Province:Guangdong Country:China
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.